Digitally Blind

I purchased a Moto G2 on september from Flipkart in india. The device was replaced with a new one when the old motherboard fried.(Reason-frequent restart which resulted in complete dead phone)

I was given a new phone and it worked perfect and i didn't notice any big changes other than the launcher was an optional one, while my returned device had a 120mb update which made Google now launcher the default one.

I was happy, the device worked fine and didn't care why the new device had such a change..

It is when the people who bought devices after me started getting udpates, i felt awkward. I chatted with Motorola executives and all they said was it was normal.

I went into the issue and found out that, all the people who received the 120mb updates on spetember were on build number

System version-21.11.23.titan_retaildsds_retaildsdsall.en.03.retin

which was the version when i bought the device from flipkart.

It now made sense. Somehow, the replaced device skipped a minor update and still stuck on old version. Hence the Lollipop updates are denied and hence every time i check it says already updated

It will stay like this till Motorola figures a way to update the 21.11.14 people directly to Lollipop

Luckily i was able to get hold of the OTA 5.0.2 file of lollipop update and manually flashed it to 21.11.23 and eventually to 21.11.28